Phone: 1 214.447.0257

Refund Policy

Online Policies
New Policy in effect as of August 1, 2015 provides access to various online services using a pay-ahead billing format. No refunds will be offered for services already paid for.

As some services provided by are designed to assist with HIPAA compliancy, we will offer reduced rate plans that will retain read-only copies of your data. We will take steps to ensure that your data is protected for a limited time after you cancel to protect you; however, your information is not guaranteed to be stored or accessible beyond the date of cancellation of services.

During the course of using our services, you can enter billing information to allow uninterrupted service. We will charge the credit card on file on the next billing date without notice. You may cancel at any time. If you wish to cancel, notify us by email one business day prior to your monthly billing date to avoid the monthly charge. Your billing date can be found on the Settings page
under Account.

Your monthly billing date is the same as your Member Since date. For example, if you were a member since June 1, 2012, your monthly billing date will be the 1st of each month.

In the event of double charging or any other error in billing on our part, notify us within 45 days, and we will issue a refund.

We strive hard to have excellent customer service, and are willing to discuss any billing issues you may have. We will try to be fair regarding any questions you may have, but all refunds beyond what is stated in this document will be determined on a case by case basis.

Any changes to this document will be posted here 45 days before the changes take effect.

This document was last updated on August 2, 2015